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Dear guests,

 

2020 is coming to an end, and we are all looking forward to closing this year, with good hope that the coming will be a lot more pleasant.

Normally we always send by post around December a newsletter with our plans for the coming year to our regular guests.  This year we decided not to do that, because a lot of things are still uncertain, especially with regard to the travel advice of the different countries. We saw last year that the change in the colour code of Luxembourg has a major impact on bookings and holiday plans already made. It is therefore not easy to know in advance how everything will be in 2021.

Maybe you are already thinking about your holiday(s) next year, but the step to book has not yet been taken, and you would rather not be left with vouchers again. That is understandable, but on the other hand it would of course also be a shame if you do not get a place or rental item on short term. We have therefore decided that deposits do not have to be made until March 1, 2021, so that you have more freedom. For most of the 2020 vouchers we have already found a solution, either a new date or a refund minus administrative costs or postponing until a suitable date is found.

We have also built in the option for cancellation insurance directly with the online booking on the website. This will immediately show what this insurance costs and you can opt for it when booking. This is not a travel insurance for your personal belongings, but an insurance that covers your accommodation expenses in a whole series of cases, such as illness, some changes in work and home, pregnancy, deaths in the immediate family, and so on, offering a little more confidence when planning your holiday(s).  For British guests that use to come to us through the Camping and Caravanning Club : they have decided to end their travel service outside Britain.  Of course you can now book directly with us, we’d love to welcome you again in Luxembourg.

Despite the difficult year, we continue to invest in our campsite, you may have already seen it on our website: 2 new chalets of the Loggia type are being added, which we have called Loggia Luci and Loggia Burg, inspired by the old  name of Luxembourg “Lucilinburhuc”. These new chalets are for a maximum of 2 adults and 3 children, with a spacious living room with sofa, separate toilet, electrical outlets for USB, a larger refrigerator, and better sound insulation in the bedroom. For this we have taken away 1 chalet, with the name “Summer Dream”, and we hope to be able to rent out the new chalets from the May holidays. We have found a suitable sofa for the other 5-person chalets, so that there also have a small plus in comfort.

Perhaps you are still looking for the right gift for the holidays, you can also order a voucher with a value to be designated by you to give someone a holiday. Send us an e-mail at info@kengert.lu and we will get back to you with a link for payment.

As already mentioned, it is not easy to predict what will be possible in the holiday season 2021. We would of course prefer to be able to say that there is a brunch again on Easter and Whit Monday, that the restaurant, the shop and the indoor playground are open every day, that there is no maximum number for the use of the swimming pool, and that you can travel without advance booking. But what we can promise you is that we will do our best to keep all information up-to-date, be it on the website, or via the facebook page. So keep a close eye on these.

We wish you all a Merry Christmas, a good start to 2021 and most importantly, health to yourself and those you care about.

 

Linda Gedink and the Camping Auf Kengert team.

Questions and Answers regarding Corona

Update 13-12-2020

The campsite is open again March 1st 2021, washrooms will be accessible, with the usual distance policy and respect for one another.

Between November 8th 2020 and March 1st 2021, you can still rent chalets and huts, or do a quick stopp with your motorhome, but without services like shop and restaurant.

There are different conditions, we will adapt these to any changes ordered by the Luxembourg government.

Where there is contact with people other than your family, you will need to respect the 2 meters distance rule, and wear a mouthcap.  This is also valid inside buildings and in public transport.

The outdoor playgrounds are open (indoor not allowed).  Children from the age of 13 on need to wear a mouth mask in the outdoor playgrounds and in the indoor playground from the age of 6. 

The shop is open, fresh bread every day.
We don't know yet when the Government will be allowing restaurants and cafés to re-open, sorry.

We will take no reservations for children's birthday parties till March 1st, 2021

Your bookings

What is certain:

  • If you have subscribed, or are going to subscribe the cancellation insurance, it will take effect in the event that you or someone in your family would become ill. Please read the conditions thoroughly on the insurance website.

  • Should we not be able to receive you due to decisions by Luxembourg or other governments, you will of course keep every payment for a next stay, or be refunded minus administrative fees.

Unfortunately, guests from United Kingdom do have to go into quarantine when coming back from travelling outside UK for the time being.


If you have any questions, please contact us.

 

We keep you informed on our website www.kengert.lu and the facebook page www.facebook.com/kengert , please look in on a regular basis.

Booking for 2021

We opened the online booking possibilities on our website for 2021.

Vouchers

If you have a Corona credit from a holiday of 2020, we would like to hear from you as soon as possible when you want to redeem it. We already have several bookings for 2021 and it would be a shame if e.g. no more chalet or cabin would be free.

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Information for winter 2020/2021


2021: der er stadig frie pladser i alle perioder, please contact us per e-mail
Hvad angår hytter, så tjek venligst kalenderen.



the campsite is closed from November 8th, 2020 till March 1st, 2021, except for quick stopp and chalets. Read more above, please