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frequently asked questions

INDEX
BOOKING OF CAMPING PITCHES
Do I need to book in advance for a pitch ?
Can I book in last minute ?
How can I book ?
What happens when I have booked and I cannot come ?
At what time is the pitch available on my arrival day ?
Until what time can we arrive in the evening ? Which plug do I need for electricity ?
BOOKING OF SELFCATERING CHALETS/HOLIDAY HOMES
Are the chalets equipped, what do I have to bring myself ?
Can I place an extra tent with the chalets ?
How can I book ?
At what time is the holiday home available on my arrival day ?
BOOKING OF QUARTIER POD HUTS
Are the Quartier Pod huts equipped, what do I have to bring myself ?
Can I place an extra tent with the Quartier Pod huts?
How can I book ?
At what time is the Quartier Pod huts available on my arrival day ?
GENERAL QUESTIONS
Can we cycle in the surroundings ?
Would you recommend the campsite for our children ?
Can we come to the campsite when we have no own transportation (car) ?
How can I use my navigation gear to reach the campsite ?
I would like to use internet during my holiday, is that possible ?
 

BOOKING OF CAMPING PITCHES
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Do I need to book in advance for a pitch ?
4 We recommend to book in July and August. Along with your booking, you can quote your preferences for the pitch, regarding for example shade, distance to sanitary building and swimming pool and the dimensions of your camping equipment. This will help us to keep the perfect pitch for your needs. Of course you can also ask to be pitched next to friends or family.
When booking, you are bound to the reserved nights, which you have to pay upon arrival.
It is also possible to come without a booking, you may then choose one of the then available pitches. You can then decide from day-to-day if you stay or travel further. But you have then no guarantee that there will be place available.

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Can I book in last minute ?
4 We never book all our pitches in advance. So there is always a chance on last minute. Best is to call us a day before to enquire if there is still availability (++ 352 837186)
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How can I book ?
4 You can book online (see left navigation bar) or you can ask a booking form by post. You can always contact us directly, but it can be useful to include the ferry boat from United Kingdom to the continent in your package. We work with the Carefree programme from the Camping and Caravanning Club (Carefree) and with Select Sites Reservations (Select Sites) who offer you combined ferry and campsite fees. Also check our special offers for low season booking (see left navigation bar).
For a campsite pitch, you can choose any day of arrival or departure, it doesn't need to be a saturday.
For the self-catering holiday homes, in July and August arrival and departure day is Friday; in low season, you can also book from Friday till Monday or from Monday till Friday. Special weekends such as for example Ascension weekend it is possible to book other "half" weeks.
The Quartier Pod Huts are rented per night.
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What happens when I have booked and I cannot come ?
4 Please advise as soon as possible, if you have paid a deposit, you can keep this amount for a later stay within a reasonable timescale.
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At what time is the pitch available on my arrival day ?
4 The family leaving your pitch has until 12:00 to pack, after that, it's all yours. If you arrive earlier and the pitch is not yet free, you can wait on the terrace.

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Until what time can we arrive in the evening ?
4 Reception and barrier are open until 23.00h in high season, till 22.00h in low season. If you arrive later, you can stay on the parking until next morning.
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s Which hookup do I need for electricity ?
4 You will need a so-called "euro hookup" (blue), as seen on the picture. 
euro hookup
We have adaptors which can be borrowed against deposit
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BOOKING OF SELFCATERING CHALETS
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Are the chalets equipped, what do I have to bring myself ?
4 The holiday homes are fully equipped, all you need to bring is personal linnen and bed-linnen for 1-persons duvets.
Here an inventory list of what you will find in the holiday homes
t.v and radio
hot water kettle and coffee-machine (Senseo)
teapot
flat dishes, deep dishes, dessert dishes
coffee-cups, soup bowls
glass bowls, salad bowl, deep bowl, round bowl, oval bowl
water glasses, beer glasses, wine glasses, wine carafe
ashtray, vase
salt/pepper/oil/vinegar pots
knives, forks, spoons, small spoons, steak knives, bread knive
ladle, whisk, spatula
bottle opener, tin opener, salad serving spoons, corkscrew, peeler
tea-egg, wooden spoons, vegetable knive, scissors, chopping board
sauce pans (12-16-20 cm) with lids, frying pans
colander, hand orangejuice press, measuring jug, funnel
butter dish, serving plate, fruitbowl, bread bin, coasters
plastic box, place mats
dustpan and brush, washing up brush, dish drainer, alarm clock
mattress protections, duvets 1 pers, pillows, hangers
wc set, broom, plastic bowl, floor cloth
clothes drying rack, clothes pegs, plastic bucket
microwave
terrace furniture.
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Can I place an extra tent with the chalets ?
4 Yes, if you wish, there is no extra charge if it is for the members of your family. If you have overnight sleeping guests, they will have to pay the usual camping fee.
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How can I book ?
4 You can book online (see left navigation bar) or you can ask a booking form by post.
For the self-catering holiday homes, in July and August arrival and departure day is Friday; in low season, you can also book from Friday till Monday or from Monday till Friday. Special weekends such as for example Ascension weekend it is possible to book other "half" weeks.
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At what time is the holiday home available on my arrival day ?
4 It is all yours starting 14:00h. If you arrive earlier, you can wait on the terrace.
On your day of departure, checkout time is 10:00.
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BOOKING OF QUARTIER POD HUTS
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Are the Quartier Pod Huts equipped, what do I have to bring myself ?
4 The Quartier Pod Huts are equipped with 4 campbeds, you need to bring your sleeping-bag and personal linnen.
Here an inventory list of what you will find in the Quartier Pod Huts
heating and light
socket plug
dustpan and brush, broom,
clothes drying rack with clothes pegs
2 picnic tables are placed between the 4 Quartier Pod Huts
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Can I place an extra tent with the Quartier Pod Huts?
4 Yes, if you wish, you will pay the usual camping fee.
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How can I book ?
4 You can book online (see left navigation bar) or you can ask a booking form by post.  Bookings are made per night, and you can book breakfast and/or dinner in our restaurant as well.
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At what time is the Quartier Pod Hut available on my arrival day ?
4 It is all yours starting 14:00h. If you arrive earlier, you can wait on the terrace.
On your day of departure, checkout time is 12:00.
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GENERAL QUESTIONS
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Can we cycle in the surroundings ?
4 Cycling and hiking is possible everywhere in Luxembourg, we have maps and routes for you in the shop. Larochette is at 1,5 KM distance from the campsite.
From Larochette there are nice cycling possibilities as well, especially in the Valley of the White Ernz, flat tracks bring you to Bourglinster and Reisdorf (connection to the net of cycling tracks), else it is rather hilly. Bikes and mountainbikes can be rented in Larochette. Starting from the camping it is easy to cycle as the road goes down, but don't forget you'll have to climb it upon returning! In Luxembourg children under 10 are not allowed to use public streets on a bike and may we recommend you to be careful in traffic : Luxembourg's drivers are not used to many cyclists.  A challenging mountainbike track starts right from the campsite.
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Would you recommend the campsite for our children ?
4 On the campsite in summertime, most families come with children until age of 12 years. Because our policy is to provide a quiet and restful environment, with no discotheque and no entertainment program, there are not many youngsters.  Little feet will enjoy themselves in the outdoor and indoor playground, in the swimming pool and in the adjacent forests. And there is a lot to visit in Luxembourg, check out the Tourist Board website http://www.visitluxembourg.com .
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Can we come to the campsite when we have no own transportation (car) ?
4 Of course you can come to Auf Kengert as a hiker or a cyclist. Unfortunately, we have no bus stop next to the campsite, the first one is in Larochette, 1,5 KM.
If you have decided to travel to us by train, please let us know when booking and we'll pick you up (for free) at the railway station in Ettelbrück or Mersch. But you should know that you'll need to walk to the Larochette bus stop anytime you want to leave the campsite.   Details about public transport in Luxembourg can be found here.
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How can I use my navigation gear to reach the campsite ?
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Our coordinates are : N 49° 48' 1"  || 49.8003    E 6° 11' 54" || 6.1985
as we have no street name, we advise you to point your car-navigation system to Larochette, when you arrive at "place Bleiche" you will see road signs to the campsite.  In newer satnav's you will be able to point towards "Kengert".
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I would like to use internet during my holiday, is that possible ?
4 In the indoor playground there is a computer on which you can surf. It will cost 1 euro per 15 minutes.
On the campsite, you can use free WiFi on your own laptop.  In summertime, trees with many leaves and the occupation of the site may slow down the internet.